Shipping policy

Last Updated: 11.03.2026

Thank you for shopping with Soululu®.

Order Processing

Orders are processed within 24 - 48 hours after payment confirmation.

Orders are not processed on Sundays or public holidays.

Once shipped, you will receive a tracking link via email or SMS.

Shipping Locations

We currently ship across India.

International shipping may be introduced in the future.

Shipping Time

Estimated delivery time:

  • Metro Cities: 3 - 5 business days

  • Other Cities: 4 - 7 business days

Delivery times may vary due to logistics delays, weather conditions, or peak seasons.

Shipping Charges

Shipping charges are calculated at checkout.

Occasionally, we may run free shipping promotions.

Delays

While we strive to deliver orders on time, delays may occur due to:

  • Courier issues

  • Weather conditions

  • Unexpected logistical disruptions

Soululu® is not responsible for delays caused by third-party courier services.

Address Accuracy

Please ensure that the shipping address and phone number are correct when placing your order.

Soululu® cannot be responsible for orders shipped to incorrect addresses provided by customers.

RETURN & REFUND POLICY

Last Updated: [Insert Date]

At Soululu®, we want you to feel confident about your purchase.

Returns

You may request a return within 7 days of receiving the product if:

  • The item is defective

  • The wrong product was delivered

  • The item arrived damaged

The item must be:

  • Unused

  • Unwashed

  • In original packaging

  • With tags intact

Non-Returnable Items

The following items are not eligible for returns:

  • Items purchased during clearance or final sale

  • Used or washed products

  • Items without original tags or packaging

Return Process

To initiate a return:

  1. Contact our support team with:

    • Order number

    • Photos of the item

  2. Once approved, we will arrange a pickup or provide return instructions.

Refunds

Once the returned item is received and inspected:

  • Refunds will be issued to the original payment method

  • Processing may take 5 - 10 business days

Exchange Policy

We may offer exchanges depending on size availability and stock.

If the requested item is unavailable, a refund may be processed.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery.

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